Williot's Returns Policy
OUR RETURNS POLICY
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
Please return your item(s) to us within 14 days after finding the fault, and remember to get in touch before returning. You can do this by emailing us at firstname.lastname@example.org and a member of our team will look into it. We will not reimburse the delivery charges. Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: email@example.com
Write to us via post: Williot Uk Po Box 404 Leeds LS19 9JX
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using these steps. You`ll then receive a full refund as per the policy set out Here.
Please ensure that underwear and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and sent back in their original packaging. Refunds will not be given if they do not comply with our returns policy.
HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?
- Re-pack your item(s) in the original packaging, or in a secure, waterproof package with labels and tags still attached.
- Return your package via the Post Office, remembering to get proof of postage. Please don’t post your package through the post box without getting proof of postage. Keep it safe in case you need to use this as evidence of your return.
Please note: Returns need to be sent back to us using the address above and ensure that you pay for tracking, We will not reimburse the cost of delivery for any item that is faulty.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 28 working days (how long depends on your card issuer).
If you paid for your order with a gift voucher or store credit, this will be credited back to your Williot.co.uk account.
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
If you wish to cancel your contract you may use this form and email (or post) it back to us at the address below:
Email: Customerservice@williott.co.uk, address XYZ give notice that I wish to cancel my order(s) as listed below.
Customer name and Address:
(only if you are returning this form in hardcopy)